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Georgi Kardzhaliyski, Product Manager

GEORGI KARDZHALIYSKI

BUSINESS & TECHNOLOGY

Bachelor of Science (BS) in Management Information Systems, WPI '13.

Master of Business Administration (MBA), Cambridge College '17.

  • Georgi Kardzhaliyski
  • Boston, MA, USA
  • gkardzhaliysky@gmail.com

WORK EXPERIENCE

  • Product ManagerDecember 2017 - Present

    Mitrend - Software company offering Software as a Service (SaaS).

    Interface with the user community as the voice of the customer (VoC) to gauge their feedback, problem-solve their pain points, and continually fold learnings into the core product and user experience (UX).

    Conduct brainstorming sessions with stakeholders to smooth out bumps in the customer journey and advocate for product enhancements that amplify the customer experience and drive customer acquisition.

    Define and develop the brand messaging strategy for new services and features tailored to the habits and desires of our target customers.

  • Customer Support Team LeadJune 2013 - November 2017

    Mitrend - Software company offering Software as a Service (SaaS).

    Modernized the customer service engagement models, the end-to-end lifecycle of customer issues (questions, problems, requests) through to completion..

    Collaborated with the Engineering team to identify where automation can eliminate manual steps; developed a regular routine for the distributed Engineering team to ensure continuity throughout the lifecycle of a customer service issue.

    Reduced the number of incoming issues by 40% due to the automation.

  • IT Business Consultant (Major Qualifying Project)August 2012 - December 2012

    Dyn (acquired by Oracle in 2016)

    Suggested several ways to improve the UX of Dyn's mobile checkout process, ranging from the text choice to a complete interface revamp.

    Sales increased by 25.3% due to improvements in the workflow.

    The research was published in two international Human-Computer Interaction conferences in Milan and Crete >>

  • ITSM Business Analyst Co-opJanuary 2012 - August 2012

    IT Infrastructure, Messaging and Mobility Services
    Biogen Idec

    Served as a liaison between IT and the business community.

    Used Excel and SharePoint for tracking and reporting on project status.

    Developed and presented training materials to 50 Level 1 and Level 2 IT Support Center technicians on continual service improvement, reducing the number of escalated tickets by 40%.

    Student Performance Evaluation by Senior Manager, Messaging and Mobility Services in PDF >>

  • Audio-Visual Support Specialist January 2010 - May 2013

    WPI Academic Technology Center (ATC)

    Provided support to faculty and staff with A/V needs for their classes, meetings and special events; produced multimedia content in support of several distance learning courses.

    Nomination Form for Student Employee of the Year by Manager, Campus Media Services in PDF >>

    Nomination Form for Student Employee of the Year by ATC customer in PDF >>

  • EDUCATION

PUBLISHED PAPERS

AUTHORS

LEADERSHIP EXPERIENCE

TEAM MEMBERS AND LINKS

  • Team Captain and SpokespersonMay 22 - 24, 2013

    5th Global Innovation Forum at the World Bank HQ
    Washington, DC, USA

    Led a pre-assigned multicultural team during the business development of a new social enterprise; pitched the venture to international delegates and judges.

    Our seven-person team developed a business model for a Co-op program that utilizes an online platform to match partnering companies with projects and students from partnering schools in India.

    • Samir Abdo

    • Drew Cameron

    • Sandra Cepeda

    • Georgi V. Kardzhaliyski

    • Julien Lafointe

    • Varun Shetty

    Offcial Program in PDF
  • Volunteer/FundraiserSeptember 2009 – June 2011

    Step for Bulgaria Foundation
    March 10th, 2011
    New York University, NYC, USA

    Co-organized a fundraising event in New York University and raised funds for the successful implementation of Step for Bulgaria's Summer Academy 2011, which aims to provide useful skills and knowledge for the personal and professional development of underprivileged young Bulgarians.

    • Michael Crommett

    • Georgi V. Kardzhaliyski

    Flyer in PDF
  • Volunteer/FundraiserSeptember 2009 – June 2011

    Step for Bulgaria Foundation
    March 5h, 2010
    Medford, MA, USA

    Established partnerships with organizations from Boston and raised funds for Step for Bulgaria's Summer Academy 2010.

    • Georgi V. Kardzhaliyski

    • Violeta Jeliazkova

    Event Details in PDF
  • Co-founder and PresidentFebruary 2010 – July 2012

    WPI Entrepreneurship and Innovation Club
    Worcester Polytechnic Institute, MA, USA

    Spearheaded the launch of the club; led panels on the topics of technology and innovation, core business concepts such as strategy, growth, marketing and sales.

    • Derek Carey

    • Georgi V. Kardzhaliyski

    • Wan Liu

    • Patrick Sheppard

    • Bangyan Zhang

    Activities Fair Poster in PDF
  • Volunteer/CoordinatorOctober 2008 – August 2009

    Step for Bulgaria Foundation / WorldTeach Bulgaria Summer 2009
    Pazardzhik, Bulgaria

    Set up a new summer education program for high school students; coordinated the scheduling and logistics of two American volunteers and assisted with designing the curriculum.

    • Georgi V. Kardzhaliyski

    • Evgenia Peeva

    • Kristi Plamenova

    Recommendation in PDF

Contact info

  • Boston, MA, USA

  • Email: gkardzhaliysky@gmail.com
  • Website: www.georgikdz.com

I’d love to chat with you!

Please fill out the form below to send me an email, and I will reply as soon as possible.