GEORGI KARDZHALIYSKI

WORK EXPERIENCE

• Project Manager (Technical Support) August 15, 2019 - Present

  Mitrend (www.mitrend.com) - software company offering Software as a Service (SaaS).

  Communicate project status and technical concepts to management and stakeholders. Act as the business liaison between clients and engineers to resolve problems, improve processes and procedures.

  Facilitate daily scrum meetings to communicate progress toward a sprint goal, identify and solve issues during a sprint. Collaborate with project teams to define the user stories in the release, organize them into sprints, assign them to team members, and track progress.

  Manage workflows and processes related to incident response and business operations. Set up service-level agreement (SLA) policies to ensure we’re delivering measured and predictable service. Measure the response and resolution times of the support team.

• Quality Assurance (QA) Engineer October 1, 2016 - August 14, 2019

  Mitrend (www.mitrend.com) - software company offering Software as a Service (SaaS).

  Documented and provided test reports of successful and failed unit test runs, worked with design and development teams to identify root cause (e.g., defect, technical issue, change in functionality, etc.) for failed test cases..

  Delivered ongoing process improvement and efficiency metrics related to the QA process. Decreased occurrence of bugs by 35%

EDUCATION

• Worcester Polytechnic Institute (WPI)August 2009 - May 2013

  Bachelor of Science (Honors) in Management Information Systems (MIS)

  Graduated with a B.S. degree in MIS in May 2013. Minored in Economics. GPA 3.44/4.0

  Graduation >>

  List of Undergraduate Courses in PDF >>

  Undergraduate Transcript >>

  Diploma in PDF >>

• Cambridge CollegeSeptember 2014 - January 2018

  Master of Business Administration (MBA), General

  Graduated with an MBA degree in January 2018. GPA 3.80/4.0

  List of MBA Courses in PDF >>

  Graduate Transcript >>

  Diploma in PDF >>